recall information
Recall number
REC-006285
Campaign number
93AB
Original published date
make and model information
Make
AUDI
Model
Q5
Year range
2021 - 2023
Affected units
116
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a manufacturing issue, the modules installed in the high voltage battery may be defective. During charging a thermal overload could result in a vehicle fire.
What are the hazards?
A vehicle fire could increase the risk of injury or death to vehicle occupants, other road users, bystanders and/or damage to property.
What should consumers do?
Note: Please do not charge the high-voltage battery using an external charging source. In addition, Audi request that owners do not use the e-tron modes “Battery charge” and “Battery hold”.
These measures are required for the safety of the vehicle. Owners may continue using their vehicle as long as they follow these restrictions.
Once the software update is available, owners of affected vehicles will be contacted by Audi Australia Pty Ltd and are asked to schedule an appointment with their preferred dealer to have the update performed, free of charge.
These measures are required for the safety of the vehicle. Owners may continue using their vehicle as long as they follow these restrictions.
Once the software update is available, owners of affected vehicles will be contacted by Audi Australia Pty Ltd and are asked to schedule an appointment with their preferred dealer to have the update performed, free of charge.
Supplier details
Audi Australia Pty Ltd
Who should owners/operators contact for more information?
Contact name
Audi Australia
Contact phone
1800 502 834
Contact email
customerassistance@audi-info.com.au
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
