The department has been made aware of a potential scam involving persons impersonating representatives of vehicle manufacturers’ dealerships. For more information see Recall Scam Alert.

Video transcript: Understanding vehicle recalls

Video length: 43 seconds

[Background music plays]

Every day, more than 6.5 million Australians use a vehicle. 

Visual: High-level view of multiple cars driving on the road. 

From time to time, cars, or their components, are recalled to keep us safe. 

Visual: A family of four in their car.

Under new laws, we are responsible for the regulation of road vehicle recalls. 

Visual: The text Road Vehicle Standards laws’ appears on screen, followed by an image of the Australian Government, Department of Infrastructure, Transport, Regional Development and Communications crest, followed by an image of the Vehicle Recalls website logo.

If your car is recalled, a manufacturer or supplier will notify you. 

Visual: The text ‘You’ll be notified > if your vehicle is recalled’ appears on screen, followed by icon images of a phone, envelope and website browser. 

It's important to follow the steps outlined in the recall notice. 

Visual: A woman sitting at a table using a laptop.

You can find all recall notices on our website along with more information about what to do if your car is recalled. 

Visual: An image of the Vehicle Recalls website homepage. 

To stay up to date visit vehiclerecalls.gov.au or follow us on social media.

Visual: www.vehiclerecalls.gov.au, @AusGovInfra, @AusGovInfrastructure.

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Visual: Australian Government, Department of Infrastructure, Transport, Regional Development and Communications crest.