recall information
Recall number
REC-001638
PRA number
2021/19062
Campaign number
RC2900
Original published date
make and model information
Make
Mercedes-Benz
Model
VS 30 SPRINTER VANS
Year range
2018 - 2020
Affected units
5,396
Identifying features
VIN (Vehicle identification number)
What are the defects?
The retaining washer may become loose from the bolt that connects the brake pedal with the bearing bracket. Should the retaining washer become loose, the bolt may slip out/work loose through continued use of the brake pedal in the course of vehicle operation.
What are the hazards?
This could result in the brake lights remaining on even while the brake pedal is not applied. The traffic behind the vehicle will be unable to identify whether your vehicle is actually braking. This may lead to an accident causing injury or death of vehicle occupants and/or other road users.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and are asked to make arrangements with their nearest authorised Mercedes-Benz dealership to have the work carried out as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Retailer or Mercedes-Benz Customer Assistance
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
