recall information
Recall number
REC-005033
Campaign number
RC2979
Original published date
make and model information
Make
Mercedes-Benz
Model
C and S class
Year range
2021
Affected units
5
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue some functions of the Mercedes-Benz User Experience (MBUX) multimedia system may not deactivate when the vehicle starts moving. This can result in driver distraction potentially drawing their attention away from the road.
What are the hazards?
If the driver is distracted while the vehicle is in motion this will increase the risk of an accident possibly causing serious injury or death.
What should consumers do?
No action required by consumers, the software will be updated "over the air" not requiring a workshop visit. This will be done with no cost to the owners.
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
