recall information
Recall number
REC-005066
Campaign number
RC2991
Original published date
make and model information
Make
Mercedes-Benz
Model
Sprinter VAN
Year range
2018 - 2020
Affected units
947
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the transmission park function may not engage as intended. If this occurs it could result in unintended vehicle movements.
What are the hazards?
An unintended vehicle movement increases the risk of an accident causing injury or death to vehicle operator and other road users.
Note: The driver can operate the manual parking brake.
Note: The driver can operate the manual parking brake.
What should consumers do?
Owners of affected vehicles will be contacted by Mercedes-Benz and asked to make arrangements with their nearest authorised dealership to have the work carried out free of charge as soon as possible.
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
A full list of authorised dealerships can be found at https://www.mercedes-benz.com.au/passengercars/mercedes-benz-cars/dealer-locator.html
Alternatively, consumers may use the Mercedes-Benz online booking service, by visiting www.mercedes-benz.com.au/servicebooking
Supplier details
MERCEDES-BENZ AUSTRALIA/PACIFIC PTY LTD
Who should owners/operators contact for more information?
Contact name
Mercedes-Benz Customer assistance centre
Contact phone
1300 300 896
Contact email
customerassistancecentre@daimler.com
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
