recall information
Recall number
REC-005523
Campaign number
XGG50
Original published date
make and model information
Make
LEXUS
Model
Lexus NX350h, Lexus NX250, Lexus NX350, Lexus NX350h
Variants
NX250 (Wagon), NX350 (F Sport Wagon), NX350h (Hybrid Sport Wagon, Hybrid F Sport Wagon, Hybrid Luxury Wagon), NX450h+ (Plug-In Hybrid Wagon)
Year range
2021 - 2022
Affected units
1,937
Identifying features
VIN (Vehicle identification number)
What are the defects?
Due to a software issue, the Lane Tracing Assist (LTA) steering feature may not operate as intended. This may reduce the level of maintaining the vehicle’s position in the centre of a lane.
What are the hazards?
If the LTA steering feature does not operate as intended, this will increase the risk of an accident causing injury or death to vehicle occupants and other road users.
What should consumers do?
Lexus Australia will contact affected owners in writing, requesting that owners make an appointment at their preferred Lexus dealer to update the recognition camera software program, free of charge.
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers should contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8am-6pmAEST).
To find a local dealer, visit https://www.lexus.com.au/contact/find-a-dealer
For further information, consumers should contact the Lexus Customer Assistance Centre on 1800 023 009 (Monday to Friday 8am-6pmAEST).
Supplier details
TOYOTA MOTOR CORPORATION AUSTRALIA LIMITED
Who should owners/operators contact for more information?
Contact name
Lexus Customer Assistance Centre
Contact phone
1800 023 009
Contact email
enquiries@lexus.com.au
Contact website
Responsible regulator
Department of Infrastructure, Transport, Regional Development, Communications and the Arts is the responsible regulator for this recall.
